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# Server-Side Issue (500)

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We could not process your request because an error occured.\n\nIn case you just (unsuccessfully) tried to log in, please check that:\n  - you are using your IMT credentials (or kerberos) to log in\n  - you specified your username in lower case\n\nIf that did not help, then this is likely a problem on our end.\nWhile we have automated monitoring in place for these\nkinds of issues, they still happen occasionally. You can,\nof course, contact us about this at irb-linux-support@uni-paderborn.de\nand we'll work with you to ensure the problem gets fixed.\n\nWe ask that you include the following in your mail:\n\n  - your IMT username\n  - the URL of this page (which starts with https://...)\n  - which browser and operating system you were using\n  - what time (hh:mm) you tried to access the page\n  - what you tried to do before this error occured\n\nRegards,\nYour IRB Linux Team
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